Art transforms lives. It provokes us to think, to express, to explore our own creativity, to envision new possibilities. SFMOMA expanded the museum to provide a better experience for our visitors and a better home for our expanding collections, including the SFMOMA collection and the Fisher Collection, one of the finest collections of contemporary art in the world. The new SFMOMA, designed in collaboration with the architecture firm Snøhetta, opened May 14th 2016. With this project, we are transforming not just the museum's physical presence, but also our contributions to the community, enhancing SFMOMA's role as a place for learning, inspiration, and interaction for visitors from the Bay Area and beyond. We are making SFMOMA a magnet for contemporary art and for the audiences who will engage with it.
Reporting to the Museum Director and serving as a member of the executive team, the Chief Technology Strategy Officer (CTSO) is responsible for creating and implementing a holistic technology strategy and governance process that extends across digital infrastructure, public-facing digital experiences, and data warehousing and analysis. The ideal candidate will have both internal- and external-facing technology experience, as well as strong capacity for envisioning and building consensus around the ways that future technology adoption can contribute to the achievement of the Museum's core mission and strategic plan objectives.
The Chief Technology Strategy Officer will provide visionary and inspiring leadership backed by deep technical knowledge and experience regarding the role and application of internal technology, external digital experiences, and the collection and interpretation of data that help the Museum reach its goals as defined in the 2018 Strategic Plan. The CTSO must possess the ability to deeply understand the Museum, its mission, community and its people and build a leading technology vision, execution architecture and a broad-based internal and external coalition of support so the aspirations of the strategic plan may be realized.
- Develop a vision and a multi-year road map based on established technology practices from inside and outside the museum sector to enable the attainment of Museum-wide strategic goals.
- Assess, provide recommendations and develop a long-term technology investments plan. Oversee the technology investment portfolio so resources are effectively matched to strategic priorities. Manage IT budgets and long-term financial projections. Make technology recommendations clearly linked to the organization's core mission, strategy and financial goals, and that reflect an awareness of external dynamics.
- Set the strategy and architecture to drive the Museum's abilities to develop, create and publish dynamic end-user facing experiences both in the galleries and online.
- Lead and establish a comprehensive and coordinated approach for the collection, management, and analysis of the Museum's significant data resources. In collaboration with key stakeholders, develop approaches that responsibly manage and leverage these assets to drive financial results, end-user experience, and audience growth.
- Through advocacy and consensus building, encourage Museum-wide use of technology tools to increase efficiency, encourage communication, foster dialogue, drive revenue and reduce costs.
- Advocate, implement and enforce a Museum-wide information security policy.
- Identify emerging technologies and work with staff to strategize on innovative technology advances and digital experiences that benefit internal and external audiences.
- Develop and sustain strong, positive relationships across the Museum and facilitate cross-departmental collaborative projects. Lead an internal technology steering committee to ensure strategic alignment and the delivery of technology as a service across the organization.
- Collaborate with External Relations and Community Engagement to develop strategies and plans to connect with the community through technology.
- Collaborate with program teams to support the digital representation of the Museum's collection and the presentation and preservation of technology-dependent contemporary art.
- Serve as liaison to board technology advisory committee. Stimulate, align and garner insights and support from Board technology committees.
- Represent the Museum and its data and technology strategies to internal and external stakeholders, staff, and the board through presentations, participation in development fundraising efforts, and in discussion with peers across the museum field.
- Ensure the Museum's technological processes and services comply with all requirements, laws, and regulations.
- Other duties as assigned.
Qualifications and Desired Skills
Education & Training: Bachelor's degree in information technology, computer science, or related field; Master's degree in information technology or a technology-related discipline preferred.
Work Experience: At least 15 years of professional experience, 10 of which must be in technology or digital services leadership in an applied technology environment, encompassing core infrastructure, enterprise business systems, software development, data architecture and analysis, public facing technology, and end-user technical support. A minimum of five years in senior management or leadership role managing large, cross-functional teams or projects, influencing senior-level management and key stakeholders. Museum, cultural attraction or public venue work experience is highly desired.
Skills & Abilities:
- Able to inspire others and be a "big picture" thinker, with strong business acumen and orientation.
- Outstanding management skills; experience managing and motivating teams and consultants to extraordinary results.
- Skill across the breadth of the role with the ability to effectively delegate to team experts. The domains of expertise are: digital experience/UX design, infrastructure, data, research and development, and oversight of a "delivered as a service" software support model.
- Extensive experience working in large, matrix driven organizations with complex and strong governance processes.
- Direct experience leading software development projects and teams to create enterprise-scale platforms and systems.
- Sophisticated knowledge of data architectures and analysis to facilitate staff learning and improve and advance business drivers and initiatives.
- Experience leading large-scale projects and successfully managing multiple simultaneous projects in a fast-paced environment. Demonstrated ability to advocate for and successfully implement new and innovative uses of technology in a visitor/customer service environment at scale.
- Expert in current and emerging trends in information technology, media asset management, and digital asset management.
- Demonstrated ability to build strong interpersonal relationships with board, director, peers, brand leaders, and other senior management. Proven history working effectively and positively with staff across all organizational levels and disciplines, as well as with external stakeholders.
- Polished professional with a client and customer service orientation and demeanor.
- Excellent judgment regarding competing priorities. Able to align multiple strategies and ideas, prioritize, and manage time efficiently.
- Exceptional verbal and written communication skills; ability to communicate effectively and clearly with both technical and non-technical constituencies. Public speaking experience preferred.
- Demonstrated effective leadership, with a proven record of attracting and retaining expert staff and fostering a dynamic and collaborative work environment.
- Familiarity with standard Museum application technology stack such as Collections Management, CRM, Ticketing, Library, Archives and other related technologies.
- Ability to thrive in a dynamic non-profit organization.
Physical Demands: Combination of sedentary and active work. Must have an active/daily presence with museum leadership team, with external donors and stakeholders and in the public spaces of the museum,
Special Environmental Factors: Public and office environment. Work schedule includes evenings, weekends and travel.
POSITION: Chief Technology Strategy Officer
SUPERVISOR: Museum Director
SCHEDULE: Full time
We are an equal opportunity employer committed to diversity.